1. Shipping & Warranty

We have set up warehouses in various countries. We will deliver the goods from the nearest warehouse where you placed the order. (Germany, United States and United Kingdom Warehouse.)
We guarantee that the goods will be delivered within 4-7 business days. And, we will update the tracking number information of your packages via your E-mail.
Refunds within 30 Days.
Return to the Original Account within 30 Buiness Days.
United States (excluding Hawaii, Alaska, Guam, Puerto Rico)
United Kingdom
If the product you purchased is a series, the series may be split into multiple different packages and sent to your home.
Free shipping.
You only need to pay the price of the product and you don’t need to pay any other fees, including customs duties and logistics costs.

2. Payment Method

When you place an order with PayPal you will be redirected to the PayPal payment page, where you will confirm your payment by logging in with your PayPal username and password. If you are already a PayPal customer, you can log in with your existing user data and make a payment. If you’re a newcomer to PayPal, you can log in as a guest or open your PayPal account and confirm your payment. Payments are usually confirmed in a few minutes and your order will be processed immediately.
We accept Visa, Master, American_express, Paypal, Discover, JCB, Maestro, Diners_club, Visa_electron, Cartes_bancaires, UnionPay.
Please note that Homvana does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

3. Products Q&A

> Humidifier Products

Our humidifiers contain build-in aroma box. Add drops of essencial oil to the aroma tray, and our humidifiers can work as a diffuser to reduce stress, provide wonderful benefits to your well-being and improve a variety of skin conditions.
The top-filling design which combines the detachable tank with the wider opening, spares you from getting your table wet, making filling and cleaning as easy as a piece of cake. And it is wider enough to put your hands into the tank. With the included brush, you could clean even the hard-to-reach corners at ease.
Our Humidifier H101 is designed with colorful mood lights.
For Humidifier H111, it has dual mist which produces 4x faster humidifying (700ml/h) than other cool-mist humidifiers (140ml/h).
For Humidifier H101, it's made with stainless steel so you don't need to replace the filter.
For Humidifier H111, there are five anti-scale pads in the package. One is pre-installed, and four extra is in the package. It's recommended to change the filter pad every 1-2 months when you find the pad becomes hard.

> Air Purifier Products

The Filter button, with its red button light, reminds you of the time to change the filter after 3-5 months of use, depending on your usage.
It's washable.
If not using the air purifier for an extended period of time, please wrap both the air purifier and the filter in plastic packaging and store in a dry place to avoid moisture damage.

4. Need More Help?

Don't worry,
if there have any problems with the delivery status, please contact us at support@homvana.shop (we will reply to you within 1 business day)

If You Have More Questions

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